shipping policy

Shipping Policy

Last updated: [ 08/08/2025 ]

At The Luna Store, we aim to deliver your orders quickly and safely. Please read our shipping policy to understand how we handle deliveries, timelines, and related matters.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders or supply delays, shipping times may be extended.

2. Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Domestic (within India): 7 –10 business days . International: 10 –15 business days (varies by country and customs clearance) Please note that delivery times are estimates and not guaranteed.

3. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

4. Delays & Customs

The Luna Store is not responsible for delays caused by courier companies, customs clearance, or circumstances beyond our control (such as weather conditions). International orders may be subject to customs duties or taxes. These charges are the buyer’s responsibility.

5. Wrong or Incomplete Address

Please ensure your shipping address is correct when placing an order. We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

6. Lost or Damaged Packages

If your order does not arrive within the estimated delivery time, please contact us for assistance. If your package arrives damaged, please take photos and contact us within 48 hours so we can file a claim and arrange a replacement.

7. Contact Us 

For any shipping-related questions or concerns, reach out to us: 📧 Email: lunastore.global@gmail.com

📞 Phone: 7416171155